This Privacy Policy explains what personal information fbmplay collects from players in the Philippines, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
When you register and use fbmplay, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required during the registration process. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. In some cases, we may request a government-issued ID or other supporting documents to verify your identity as required by local regulations.
The personal data we collect is used primarily to create and manage your fbmplay account, process your transactions, and provide you with access to our sports betting and livecasino entertainment features. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your transaction data helps us detect and prevent fraudulent activity, ensuring that your account and funds remain protected at all times. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for players across the Philippines. fbmplay does not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge, and we will always inform you if such processing is ever introduced.
fbmplay does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to perform those services and under strict confidentiality agreements. In certain situations, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if compelled by applicable law or a valid legal order. If fbmplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third-party advertisers or data brokers, and any partner who receives your information is contractually bound to handle it in accordance with this Privacy Policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the fbmplay platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials and financial details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle player data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant authorities in the Philippines as required by applicable law, and we will take immediate steps to contain and remediate the incident.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time by contacting our support team. You may also request that we correct any inaccurate or incomplete data associated with your account, and we will process such requests promptly. If you wish to close your account and have your personal data deleted, you may submit a request to our support team, subject to any legal retention obligations that require us to keep certain records for a specified period. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing purposes, and we will honour such requests in accordance with applicable law. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or another competent supervisory authority.
fbmplay retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required by applicable laws and regulations in the Philippines, including anti-money laundering and financial record-keeping obligations. When your data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. Our platform uses cookies and similar tracking technologies to remember your preferences, maintain your session, and help us understand how players interact with the site. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to build advertising profiles or share your browsing behaviour with third-party ad networks, and any analytics data we collect is used solely to improve the fbmplay experience for players across the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws in the Philippines, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the contact details associated with their account. Your continued use of the fbmplay platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated terms, you should stop using the platform and contact our support team to request account closure. We encourage all players to review this page periodically so that you are always informed about how we collect, use, and protect your personal information.
If you have any concerns about how fbmplay handles your personal data, our FAQ page covers the most common questions from Filipino players. You can also review our Terms and Conditions or reach out to our support team directly after logging in.