At fbmplay, we believe that entertainment should always feel good. This page outlines the tools, guidelines, and support resources available to every player in the Philippines so that gaming stays a fun and balanced part of your life.
fbmplay is committed to providing a safe and enjoyable entertainment environment for all players across the Philippines. We understand that for most people, online gaming is a leisure activity — and we want to keep it that way. Our platform is designed with built-in tools that help you stay in control of your time and spending at all times. We take problem gambling seriously and actively work to identify players who may need support before issues escalate. If you ever feel that gaming is no longer fun, we encourage you to use the resources on this page right away.
You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is in place, it cannot be increased immediately — a cooling-off period applies to protect you from impulsive decisions. This tool is one of the most effective ways to keep your gaming budget predictable and stress-free. We recommend all new players set a limit before their first deposit.
Losing track of time is one of the most common ways gaming sessions run longer than intended. fbmplay lets you set session time reminders so you receive a notification after a chosen period of play. Taking regular breaks helps you stay refreshed, make clearer decisions, and enjoy the experience more. We encourage all players to step away, hydrate, and check in with themselves before continuing any session. Short pauses make a real difference to your overall wellbeing and enjoyment over time.
If you feel you need a longer break from gaming, our self-exclusion feature allows you to suspend your account for a set period — from a few days up to a permanent closure. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. To request self-exclusion, contact our support team through your account. We process all self-exclusion requests promptly and without judgment. Your wellbeing always comes before platform activity, and we will never pressure you to return before you are ready.
Our reality check feature displays a summary of your current session — including time spent and net activity — at regular intervals you choose. These brief prompts are designed to keep you grounded and aware of your gaming behaviour without interrupting your enjoyment unnecessarily. Staying informed about your own patterns is one of the simplest and most powerful responsible gaming habits you can build. We recommend enabling reality checks alongside deposit limits for the most complete layer of personal protection available on fbmplay.
Problem gambling can affect anyone, regardless of age, income, or experience. The earlier you recognise the warning signs, the easier it is to take action and get back on track. Below are some common indicators that gaming may be having a negative impact on your life. If several of these apply to you or someone you know, we strongly encourage reaching out for support. Awareness is the first and most important step toward making a positive change.
Chasing Losses
Continuing to play in an attempt to win back money you have already lost, often leading to larger losses and increased frustration.
Neglecting Responsibilities
Missing work, school, or family commitments because of time or money spent on gaming activities.
Mood Swings Around Gaming
Feeling anxious, irritable, or restless when not playing, or using gaming to escape stress or negative emotions regularly.
Hiding Gaming Activity
Concealing how much time or money you spend on gaming from friends, family, or colleagues around you.
Borrowing to Play
Taking loans or borrowing money from others specifically to fund gaming activity beyond your personal means.
Unable to Stop
Repeatedly trying to cut back or stop gaming but finding it difficult or impossible to follow through on that decision.
If you recognise any of these signs in yourself, please use the self-exclusion or limit tools available in your fbmplay account, or reach out to a professional support organisation. You are not alone, and help is always available to players across the Philippines. Taking action early is the kindest thing you can do for yourself and the people who care about you.
You do not have to face gambling-related concerns on your own. Several organisations in the Philippines offer free, confidential support for individuals and families affected by problem gambling. We encourage any player who feels they need assistance to reach out to one of the following resources without delay. Every conversation is treated with complete privacy and respect, and no referral is needed to access these services.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions such as problem gambling. Their crisis hotline is available around the clock for anyone in need of immediate assistance. Reaching out early makes a significant difference in recovery outcomes, and all consultations are handled with full confidentiality. The NCMH also offers referrals to community-based support groups and outpatient programmes for those who need ongoing care. You do not need to be in crisis to call — early conversations are always welcome and encouraged.
In Touch Community Services offers counselling and crisis intervention for Filipinos dealing with a range of personal challenges, including compulsive gambling. Their trained counsellors provide a safe, non-judgmental space to talk through your concerns and explore practical steps forward. Services are available in both Filipino and English to ensure accessibility for all players across the country. In Touch also provides family support sessions, recognising that problem gambling affects not just the individual but everyone close to them. Reaching out to In Touch is a sign of strength, not weakness.
Our support team is available 24 hours a day, seven days a week, to assist players with account limits, self-exclusion requests, and responsible gaming queries. You can reach us through the support contact available after logging in to your account. We treat all responsible gaming requests with the highest priority and complete discretion. No matter what you need, our team is here to help you take the right steps at the right time. We are committed to responding to every responsible gaming request within the shortest possible timeframe so you can get the help you need without unnecessary delay.
Log in to your fbmplay account to set your personal limits, review your activity history, or request a break. If you have questions, our FAQ page covers the most common responsible gaming topics for Filipino players. We are always here to support you every step of the way.